U.S. Patent No. 8,737,828

FAQ

Do you ship internationally?

Yes, we ship internationally. Upon the check out menu, you will see a drop down selection bar which you can choose the country of your location. Once your order is placed, we will contact you via email and notify you of your delivery. We advice our international customers to email us first and communicate with us on the product they want to order so that we can properly monitor the orders. Most international order requires more attention than our United States customers simply because of the shipping process. Our email is  sales@reyborjaassociates.com

Do I receive an invoice for my order?

Yes, we send out sales order and invoice for every order that comes out online.

Which payment methods are accepted in the Online Shop?

We accept all major credit cards. As of now, we use Paypal as our merchant. It is safe for our customers and accepts all major credit card if you don’t have a Paypal account. On international order, we will send you a Paypal invoice for payment options.

If I will call the product, how do I order online with out paying for the shipping?

You must call us at +(626) 348-9411 or chat with our sales rep online so that a coupon can be provided for you. This coupon will offset the price for shipping. You can then give us a call or chat with us and set an appointment for will call.

If I want to will call the product because I am local, do I still have to order online? How do I take out the shipping charge?

Yes it is mandatory that all of our customers order online. Due to the amount of customers we have, it is faster and more efficient for our customers to order online. If you have any questions, you can also chat online from our website with one of our knowledgeable sales person. We can get your order out much faster if you order online.

How long will delivery take?

Depending on the stock availability, our turn around is usually 1 to 2 days and we update your order details with tracking information. If we are out of stock, we will notify you immediately. We do accept orders even when we are out of stock. This just means it will take more than 2 days for us to ship your order out. Sometimes, only 5 business days when we are out of stock, but we will communicate that with you. When you place your order online, you automatically get an email detailing your order. This order will be updated as something changes such us shipping. When your order ship out from our factory, your order automatically updates and sends you a tracking information. You can always give us a call also if you like at+(626) 348-9411 or email us at rey@reyborjaassociates.com

What happens if my order arrive damaged?

We take extreme careful of packaging all our products. We put bubble wraps, foam peanuts, extra foam, etc. If for some reason it still arrive damage, we always advice our customers to inspect the shipment. It is unfortunate that you would experience this, but it happens to all large or small company. We then file a freight claim and get the freight company to pay it.

What are your terms & conditions?

SHIPPING CONDITIONS:
*Please be reminded that although the purchased item may be in stock, we require 2-3 full business days to process the item/s (for quality assurance) before declaring the item/s good for shipping.

1. Orders will be shipped to your shipping address you have enlisted before checkout unless otherwise we ask for confirmation of address when we see the need.
We are not responsible for undelivered address provided by the buyer. We reserve the right to charge shipping fees for the costs being charged.
2. Items purchased on weekends and public holidays are dispatched the next working day.

3. Buyers/bidders are responsible for all shipping and handling fees of the exchange procedures.

4. For international shipping: due to strict/remote locations Australia, Canada and other Outlaying Territories & Islands, please consider the following options for your shipping fees and system of item.

a. you may opt to create your own shipping label and send the shipping label to us

b. if otherwise; please contact us for the shipping cost and custom duty cost

5. Please also note that we are not responsible of any delays once the package/item is in the hands of the courier. Please note that we item is not in our control once packages/items are in transit.

TERMS AND CONDITIONS:

WARRANTY:

Rey Borja Associates undergoes a thorough quality check before transferring to the desired/agreed courier. If the item has been found with damages upon receipt, please inform us immediately so immediate course of action shall be taken. A coverage of 1 year of warranty shall be applied on photo booths and 30 days warranty/replacement is offered for the other parts upon receipt of items (depending on damage and cause). Thus, please inspect the item upon receipt and report once a damage or discrepancy has been found.

What does the Limited Warranty?

This Limited Warranty covers any defects in the item/s or workmanship under normal use during the Warranty Period bought by the customer.

During the warranty period, Rey Borja Associates shall repair or replace, at no charge, the item/s or parts of the item that proves defective because of improper material or workmanship, under normal use and maintenance.

What does the Limited Warranty not cover?

– conditions, malfunctions or damage not resulting from the defects in material or workmanship.

– damage resulting from improper maintenance

– damage resulting from natural disasters

– theft of a product

– loss of a product

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Do you have special deals from time to time?

Yes, we offer weekly specials. You must sign on our mailing list located on the very bottom of our page to get on the mailing list. We offer a huge discount on certain days to keep our viewers updated with what is happening with our company.

Do you sell replacement parts?

Yes you can find a replacement parts on our website. You can either search the title from the search bar below, or you can choose the style of shell and it should be located on the first drop down menu.

I want to learn more about the photo booth industry. Where can I go to learn more?

Check out what our “Photo Booth Expert” have to say. You can read through the blog. Learn how to take good pictures, tutorials and video’s of different software. What to do and not to do during events.